Shipping & Returns
SHIPPING FEES FOR DOMESTIC AND INTERNATIONAL ORDERS
DELIVERY IN 1-3 BUSINESS DAYS
DELIVERY IN 3-7 BUSINESS DAYS
HOLIDAY SHIPPING SCHEDULE
NOTE: For consumer protection, all orders are subject to review. On occasion, this may cause a delay in processing your order
To help ensure delivery prior to Christmas, please refer to the order and shipping guidelines below.
Monday, December 18, 3 PM
Friday, December 15, 3 PM
NOTE: For consumer protection, all orders are subject to fraud review. On occasion, this may cause a delay in processing your order.
All orders are shipped inside a regular DHL satchel. We do also offer a gift wrapping option at checkout. By selecting the gift wrapping option, your order will gift wrapped and shipped inside a gift box. A perfect addition for the holiday season.
HOLIDAY RETURN POLICY
Orders placed between December 1st, 2017 and January 8th, 2018 may take advantage of our extended holiday return policy. We will accept any return or exchange (unwashed, unworn and unused) during this period. Please email firstname.lastname@example.org to request a return or exchange,
ORDER STATUS/ORDER TRACKING
Once you have placed an order and your order is shipped, you will receive an email containing your tracking information. You can check on its status at any time via the DHL tracking website.
TIMING OF ORDERS TO BE SHIPPED
If your order is placed Monday through Thursday before 3:00pm, it will be shipped the same business day. If your order is placed after 3:00pm it will be sent the next business day. If your order is placed on Friday, the order will be shipped on Monday. You will receive an email confirmation once your order has shipped.
SHIPPING ORDER CONFIRMATION
When your order has shipped, we will send you an email with your tracking number and a link to where you can track your order online. Please allow up to one day for the tracking info to update.
SHIPPING TO P.O. BOXES
We do not currently ship to P.O. boxes outside of Australia.
Monday - Thursday
9:00am – 5:30pm
Saturday - Sunday
+61 03 9818 6322
We are pleased to offer free express delivery via DHL or Australia Post (for PO boxes/parcel lockers) for all orders over $150 shipped to Australian addresses. We also offer Couriers Please delivery to all orders located within the Melbourne Metro Area. ( www.couriersplease.com.au/tools/track )
Once your order has been placed, a confirmation email will be sent to your email confirming your order.
If you do not receive your order confirmation please ensure you check your Junkmail/Spam Folders as some orders can be sent their due to the automated nature of the emails. Once your order has been shipped, you will receive a delivery confirmation email complete with all tracking information so you can follow your parcel on its journey to you.
Unreal Fur will not be liable for duties and taxes incurred by the recipient as a result of national custom laws. Please contact your customs department for more information on duties and taxes before you place your order.
Order and delivery times:
We will endeavour to offer same day dispatch for all orders placed before 12pm AEST. Orders placed online after 12pm will be dispatched on the next available business day.
For Australian orders, your order should be delivered within 1-5 working days, depending on location.
For international orders, your order should be received within 3-8 working days.
Please note we are not responsible for the delivery date of your order. We try to give customers an estimated date of arrival however cannot guarantee a confirmed date of delivery.
*Orders which are delivered to parcel lockers & PO boxes will be sent via DHL to a third party for delivery. This can cause delays and may require you to contact your post office for further information.
All our products can be delivered worldwide. Please note we do not deliver to international PO boxes.
Orders placed over the weekend will be dispatched on the following Monday, as Unreal Fur and our postage partners do not deliver on weekends.
Recipient not home:
If you are not home to receive your package, a calling card will be left at the door or in the letterbox with pick up details from the local post office or depot, or details on how to arrange a convenient redelivery time and location.
What is your returns policy?
We will only offer an exchange or refund of your goods within 7 days of delivery. Please note goods must to be in an unworn, unused and originally packed state.
Please email email@example.com and our customer service team will advise if we are able to return or exchange your goods.
WE WILL NOT RETURN AN ITEM WHICH IS PART OF OUR FLASH OFFER, END OF SEASON SALE, BOXING DAY SALE OR ANY OTHER FLASH SALE PROMO. PLEASE READ OUR T&C's CAREFULLY PRIOR TO PURCHASE. SALES ARE FINAL ON SALE ITEMS AND WILL NOT BE REFUNDED. AN EXCHANGE OR CREDIT NOTE MAY BE OFFERED AT MANAGEMENTS DISCRETION.
RETURNING YOUR GARMENT:
How to return an item:
If you would like to return for an unsuitable item, please follow the below steps:
1. Send an email through to firstname.lastname@example.org, listing your contact details, order number, item, whether you would like to exchange/return/credit, and the reason for your return, within 7 days of your purchase date.
2. Unreal Fur will respond to your email to confirm your return, and provide our delivery address for your return. Please do not send your garment back without emailing us first, as this may lead to your return not being correctly processed.
3. Please carefully package up your new/unworn garment with all tags attached; items must be returned to us in the same new condition in which they were delivered. Please ensure that a copy of your original invoice is enclosed in/on the parcel. Please send through tracking for your goods.
4. Please note that all return shipping charges are the responsibility of the customer. Unreal Fur does not cover any return postage costs. Please use a service with tracking so we can follow your delivery; Unreal Fur cannot be liable to refund any items that go missing in the post.
5. Once your return has been received at our head office, we will check it over to ensure it complies with our requirements, and once confirmed we will process your refund, send out your exchange or issue you with your online credit voucher via email. All refunds will be processed via your original method of payment, and can take 1-5 days depending on your financial institution.
EXCHANGING YOUR GARMENT:
Exchanging for a different size:
We can make a direct exchange if your new item is the exact value of the original purchase. If you wish to exchange for a different size in the same colour or shape please email email@example.com with your invoice information. We will provide you with the address for exchange- you will then need to organise to have the goods sent back to us via post. Once we receive the goods back to our warehouse we will organise the exchange to be shipped out and send through tracking information.
Exchanging for a different style:
If you wish to exchange for an item with a different value, you will need to email firstname.lastname@example.org with your request and we can either charge the difference to your card or organise payment via the phone.
Please note this policy does not extend to faulty garments. Under the Australian Consumer Law we are required to repair, return or credit all faulty goods. Please email email@example.com if you have a faulty garment and we will contact you directly to rectify your issue as quickly as possible.
Please note all shipping charges are non-refundable. All garments are to be returned at the customer’s expense. Shipping may be reimbursed at the discretion of Unreal Fur for faulty garments. Unreal Fur will not be liable for duties and taxes incurred by the recipient as a result of national Custom laws. Should the garment be returned to Unreal Fur, only the paid price of the garment will be refunded to you. Please contact your customs department for more information on duties and taxes.
DUTIES & TAXES
Unreal Fur will not be liable for duties and taxes incurred by the recipient as a result of national custom laws. Should the garment be returned to Unreal Fur, only the paid purchase price of the garment will be refunded. Please contact your customs department for more information on duties and taxes.
We aim to provide you with quality products to satisfy your needs. If you are dissatisfied with or have any complaints about any of our products and/or services, please email us here. We will answer your emails as quickly as possible. This is our promise to you because your satisfaction is our primary concern.
We advise all our customers to review this policy page frequently as this Policy may be amended by us at any time without specific notice to you. The latest Policy will be posted on this site and you should review this Policy prior to using this site.