Pre-Loved Marketplace – Unreal Fur

URF x Airrobe


We have partnered with AirRobe to bring our community an official pre-loved marketplace to buy and sell new and worn Unreal Fur designs online. Listing and purchasing pre-loved garments is easy. Join the circular economy and shop more sustainably online now.  


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Unreal Fur Pre-Loved Marketplace

FAQ

Why Pre-loved?

To become more sustainable and circular, Unreal Fur has partnered with AirRobe, a secondhand fashion marketplace. Through a widget on our product pages, you can all your Unreal Fur orders director to your 'Circular Wardrobe' on AirRobe, making them immediately available for your recycle, resell, or rent them. This is a seamless to option for our community to engage more with pre-loved Unreal Fur pieces. 

This is our chance to participate in and grow the world's circular economy. 

Circular economy is a term that defines efforts to keep products and materials in use for as long as possible and enable them to be repurposed or recycled into new products at their end-of-life. In partnership with AirRobe, Unreal Fur will expand our sustainability position and invest in new ways to contribute to creating a circular economy for fashion across our global operations. 

How do I get on AirRobe?

With one click you can add your purchases to AirRobe. After placing your order, you can then activate your AirRobe account by clicking through from your Unreal Fur order confirmation page, or set it up at a later time via the email link AirRobe will send to your inbox. Once your AirRobe account is activated, you can choose to rent, recycle or resell your items through AirRobe. Your purchased items will be there waiting for you: when ready to list them on the AirRobe marketplace, just update their condition and you are ready to go.

What do I need to do when listing?

If you have added your purchased item to AirRobe via your Unreal Fur account, once you set an AirRobe account, your item will be waiting for you in AirRobe so that when you’re ready to list them you only need to provide an update on their condition. We recommend uploading a photo of the pre-loved condition of the items when you are ready to list them, to help buyers in their purchase decision.

Can I buy and item, rent it out, and return it to Unreal Fur later?

No, in accordance with our returns policy, garments can only be returned unworn, with tags, within 7 days of delivery to the customer's address. You can always list the garment for resale or recycled on AirRobe after you are done wearing it. 

What is AirRobe's contact for questions and customer service?

You may reach them at hello@airrobe.com 

How do I pay for shipping when I sell items on AirRobe?

Shipping and logistics are done through AirRobe - please visit their FAQ here. 

How do I get paid on AirRobe?

Payment is arranged via AirRobe – please refer to AirRobe’s FAQs here.

Are there listing fees?

No, it is a free of charge platform to list pre-loved items.