Loyalty FAQ

-    Joining Unreal Fur is easy. You can either join via the account sign-up directly on our website or in-person at our Warehouse in Melbourne.
-    Joining is free and there are no fees to continue as a member. But, to earn any rewards and benefits, you will need to make Eligible Purchases from Unreal Fur.

-    The benefits you receive depend on the Tier you are in. If you do not reach Tier 1 and are a Member, please note you will not receive any rewards.
-    The different Tiers include Member, Tier 1, Tier 2 and Tier 3. 
-    Please note the Benefits offered to members at each level may change from time to time. 
-    Customer spend will not expire and will contribute to the designated loyalty benefits. 
-    Please note that Benefits have no cash or monetary value and cannot be taken or redeemed as cash or equivalent. Benefits are currently not entitled to exchanges.

-    You will earn one point for every $1 AUD spent online and, in our Melbourne Warehouse excluding the value of any shipping, tax or duty fees associated with your order. You can earn additional points by completing activities that sit on your loyalty page.
-    Points are issued 21 days after placing your order. If your item has been returned, the points will be retracted from your Account.

-    If you have any questions, or if you have any concerns, please contact us via email: info@unrealfur.com.au or by phone on +61398186322.

-    Points are issued 21 days after placing your order. Returned items will not accrue points. 
-    Exchanges are eligible for points. In the instance, the exchanged item’s value is different to the original ordered item’s value, points will be adjusted to make up for the difference.
-    In the case of partial refunds of an order, points earned on orders are proportionately reduced, based on the relative value of returned items.

-    Any rewards that had been used on a returned order will be fully returned to your Account once processed.
-    In the case of partial refunds of an order:
o    Rewards used on orders are not returned

In the event, a returns or exchange has been processed later down the line due to unforeseen circumstances, your balance may have been readjusted therefore can impact the tier you sit in. If you have further queries about your balance, please contact us on info@unrealfur.com.au. We are happy to sit down and review any issues with you.

If you would like to add points from any purchases since June 2023 and it is not displaying in your account, please contact our team at info@unrealfur.com.au

Vouchers expire after 2 years.